Terms & Conditions

Effective Date: July 6, 2026

Welcome to KITECH LTD.

These Terms & Conditions ("Terms") govern your access to and use of the products, services, software, websites, and digital solutions provided by KITECH LTD ("KITECH", "we", "our", or "us").

At KITECH, we are committed to helping individuals, businesses, organizations, and institutions establish and grow their digital presence through reliable technology solutions. We believe in transparency, professionalism, security, and long-term partnerships with our customers.

By accessing our website, creating an account, purchasing a product or service, or otherwise using any service provided by KITECH, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.

These Terms should be read together with our Privacy Policy, Refund & Cancellation Policy, and any additional policies or service-specific agreements published by KITECH.

1. Definitions

For the purposes of these Terms:

Account means a customer account created to access one or more KITECH services.

Customer, Client, You, or Your refers to any individual, company, organization, institution, or other legal entity using our services.

Services means any products or services offered by KITECH, including but not limited to:

• Domain name registration and management
• DNS management
• Web hosting
• Cloud hosting
• Business email services
• Website development
• Software development
• Mobile application development
• Managed hosting
• Technical consulting
• Brand identity solutions
• Digital infrastructure
• Any future services introduced by KITECH

Website refers to https://kitech.rw and any associated KITECH websites or customer portals.

Content means any text, images, files, databases, emails, software, source code, videos, documents, or other materials uploaded, stored, transmitted, or managed through our services.

2. Eligibility

To use KITECH services, you must:

• be at least 18 years of age or have legal capacity to enter into a binding agreement;
• provide accurate, complete, and current information;
• maintain the accuracy of your account information;
• comply with applicable laws and regulations.

If you register on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

KITECH reserves the right to refuse or discontinue service where false information has been provided or where the use of our services violates these Terms or applicable law.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• choose a secure password;
• protect your login credentials;
• promptly notify KITECH of any unauthorized access;
• ensure that all activities conducted under your account comply with these Terms.

KITECH is not responsible for losses resulting from compromised passwords or customer negligence. However, we will make reasonable efforts to assist customers in recovering access to their accounts where appropriate.

4. Description of Services

KITECH provides digital technology solutions designed to help businesses establish, secure, and grow their online presence.

Our services may include:

4.1 Domain Registration

We provide registration, renewal, transfer, and management of domain names through accredited registries and registry partners.

Registration of a domain name does not guarantee trademark ownership or legal rights to that name. Customers remain responsible for ensuring that the domain they register does not infringe the rights of others.

Domain registrations are also subject to the policies of the relevant registry authority.

4.2 Hosting Services

KITECH provides web hosting, application hosting, cloud infrastructure, managed hosting, and related services.

Hosting resources may vary depending on the selected service plan.

To maintain the security and stability of our infrastructure, we may perform scheduled maintenance, software updates, security patches, backups, or infrastructure improvements. Wherever reasonably possible, customers will be notified in advance of planned maintenance that may affect service availability.

Although we strive to provide highly reliable services, uninterrupted availability cannot be guaranteed due to factors beyond our reasonable control, including internet outages, third-party infrastructure failures, cyberattacks, force majeure events, or emergency maintenance.

4.3 Business Email Services

KITECH provides business email solutions either directly or through trusted technology partners.

Customers are responsible for:

• protecting their email credentials;
• maintaining backups of important communications where appropriate;
• ensuring that email services are used lawfully and responsibly.

Spam, phishing, fraudulent communications, or any misuse of email services is strictly prohibited.

4.4 Website & Software Development

KITECH develops websites, web applications, mobile applications, software systems, APIs, integrations, and other digital solutions.

Unless otherwise agreed in writing:

• projects are delivered according to agreed quotations, contracts, or milestones;
• customers are expected to review deliverables within a reasonable period;
• requests outside the agreed scope may require additional quotations.

4.5 Managed Services

Where KITECH provides ongoing management services, these may include:

• server administration;
• software updates;
• security monitoring;
• SSL certificate management;
• backups;
• DNS management;
• technical support;
• infrastructure optimization.

Specific service levels depend on the customer's selected plan or service agreement.

5. Customer Responsibilities

To help us provide reliable services, customers agree to:

• provide accurate and complete information;
• maintain current billing information;
• comply with all applicable laws;
• maintain appropriate backups of important business information;
• use services responsibly and ethically;
• cooperate during technical investigations where necessary.

Customers must not use KITECH services for unlawful activities, fraudulent purposes, malicious attacks, copyright infringement, distribution of malware, unsolicited bulk communications, or any activity that could harm KITECH, its infrastructure, or other customers.

6. Ownership of Customer Content

Customers retain ownership of all lawful content they upload or create using KITECH services.

This includes, where applicable:

• website content;
• databases;
• business emails;
• documents;
• images;
• source code owned by the customer;
• logos and branding;
• customer-generated data.

KITECH does not claim ownership of customer content.

By using our services, customers grant KITECH only the limited rights necessary to host, process, transmit, back up, secure, and maintain that content for the purpose of providing the requested services.

Except where required by law or necessary to provide the services, KITECH will not access, disclose, or use customer content without authorization.

7. Service Availability

KITECH is committed to providing reliable, secure, and professionally managed services.

While we strive to maintain high service availability, no internet-based service can guarantee uninterrupted operation.

Temporary interruptions may occur due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• infrastructure upgrades;
• internet routing failures;
• power outages;
• third-party provider failures;
• force majeure events.

Where reasonably possible, planned maintenance affecting customer services will be communicated in advance.

8. Pricing, Payments & Billing

The prices of our products and services are published on our website, quotations, invoices, proposals, or other official KITECH communication channels.

Unless otherwise stated:

• All prices are quoted in the applicable currency and may exclude applicable taxes, duties, or government charges.
• Payment is due according to the terms stated on the invoice or quotation.
• Services may not be activated until payment has been successfully received and verified.
• Customers are responsible for ensuring that their chosen payment method remains valid throughout the subscription period.

Failure to make payment by the due date may result in service suspension or termination.

9. Renewals

Many KITECH services are subscription-based and require periodic renewal to remain active.

These may include:

• Domain names
• Hosting services
• Business email services
• SSL certificates
• Managed services
• Cloud infrastructure
• Software subscriptions

Where applicable:

• Renewal notices may be sent before the renewal date.
• It remains the customer's responsibility to ensure services are renewed before expiration.
• Failure to renew may result in suspension, deletion, loss of data, domain expiration, or permanent loss of services where recovery is no longer possible.

KITECH shall not be liable for losses resulting from a customer's failure to renew services on time.

10. Refund & Cancellation

KITECH aims to treat every customer fairly while recognizing that many of our services involve immediate provisioning, third-party registrations, or customized professional work.

Refund eligibility is governed by our separate Refund & Cancellation Policy, which forms part of these Terms.

In summary:

• Domain registrations, renewals, restorations, and transfers are generally non-refundable once processed.
• Custom development work already completed is non-refundable.
• Subscription services may be cancelled to prevent future renewals.
• Approved refunds will be processed in accordance with our published Refund & Cancellation Policy.

Customers are encouraged to review the Refund & Cancellation Policy before purchasing any service.

11. Domain Registration Services

KITECH provides domain registration services through accredited registries, registry operators, and registrar partners.

Customers acknowledge that:

• Domain registration is subject to the policies of the relevant registry.
• Registration requests are processed on a first-come, first-served basis.
• KITECH cannot guarantee that a requested domain name will be available until registration has been successfully completed.
• Certain domain extensions may have additional eligibility requirements or registry rules.

Customers are solely responsible for ensuring that:

• the requested domain name does not infringe trademarks or other legal rights;
• registrant information remains accurate and up to date;
• domain renewals are completed before expiration.

Where applicable, domain transfers shall comply with the policies of the relevant registry authority, including transfer locks, authorization codes (AuthCodes), and applicable waiting periods.

12. Suspension of Services

To protect our customers, infrastructure, and legal obligations, KITECH reserves the right to suspend services immediately where reasonably necessary.

Examples include:

• non-payment;
• fraudulent activity;
• phishing;
• malware distribution;
• spam or abusive email activity;
• unauthorized access attempts;
• copyright infringement;
• violation of applicable laws;
• activities that threaten the stability or security of our infrastructure.

Where practical, KITECH will notify customers before or shortly after suspension and provide reasonable opportunities to resolve the issue.

Suspension does not relieve customers of outstanding payment obligations.

13. Termination

Either the customer or KITECH may terminate services in accordance with these Terms.

Customers may terminate recurring services by providing notice before the next renewal date.

KITECH may terminate services where:

• these Terms are materially breached;
• illegal or prohibited activities are detected;
• required payments remain unpaid;
• continued service would expose KITECH or its customers to legal, security, or operational risks.

Upon termination:

• access to services may be disabled;
• customer data may remain available only for a limited retention period where technically feasible;
• expired services may be permanently removed after applicable retention periods;
• registry policies may determine the lifecycle of expired domain names.

Customers are encouraged to download and back up all important data before terminating services.

14. Technical Support

KITECH provides technical support for services purchased directly from us.

Support may be provided through:

• email;
• customer portal;
• telephone;
• messaging platforms;
• remote assistance;
• other communication channels designated by KITECH.

Support is limited to the products and services supplied by KITECH unless otherwise agreed.

Response times may vary depending on:

• service plan;
• issue severity;
• business hours;
• service availability;
• public holidays;
• circumstances beyond our reasonable control.

While KITECH aims to resolve support requests promptly, resolution times cannot be guaranteed due to the varying complexity of technical issues.

15. Service Availability & Service Levels

KITECH is committed to maintaining reliable and secure services through proactive monitoring, regular maintenance, infrastructure improvements, and security best practices.

Although we strive for high service availability, uninterrupted service cannot be guaranteed.

Service interruptions may occur due to:

• scheduled maintenance;
• emergency maintenance;
• internet service provider failures;
• cloud infrastructure failures;
• third-party software issues;
• cyberattacks;
• natural disasters;
• government actions;
• force majeure events.

Where reasonably possible, planned maintenance will be announced in advance.

KITECH continually works to improve service reliability, security, and performance but does not guarantee uninterrupted availability under all circumstances.

16. Changes to Services & Pricing

KITECH continuously improves its products and services.

Accordingly, we reserve the right to:

• introduce new services;
• modify existing features;
• discontinue obsolete services;
• improve infrastructure;
• update pricing;
• revise technical specifications.

Where changes materially affect existing customers, reasonable notice will be provided whenever practicable.

Continued use of the affected service after such changes constitutes acceptance of the updated service terms.

17. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights relating to KITECH's website, software, platforms, documentation, trademarks, logos, designs, templates, graphics, source code, systems, and proprietary technologies remain the exclusive property of KITECH LTD or its licensors.

These Terms do not transfer ownership of KITECH's intellectual property to any customer.

Customers may not, without prior written permission from KITECH:

• copy, reproduce, or redistribute KITECH software or proprietary materials;
• reverse engineer or attempt to extract source code from proprietary software where prohibited by law;
• remove copyright, trademark, or proprietary notices;
• use KITECH trademarks, logos, or branding in a manner that suggests endorsement or partnership without authorization.

Where KITECH develops custom software, websites, or other digital solutions specifically for a customer, ownership of the final deliverables shall be governed by the applicable quotation, contract, or written agreement.

Unless otherwise agreed:

• customers own the content they provide;
• customers receive the agreed rights to use custom deliverables developed for them upon full payment;
• KITECH retains ownership of its pre-existing software, frameworks, libraries, templates, methodologies, internal tools, and general know-how used in delivering the services.

18. Privacy & Data Protection

KITECH respects your privacy and is committed to protecting personal and business information entrusted to us.

Our collection, processing, storage, and use of personal information is governed by our Privacy Policy.

We process personal information only for legitimate business purposes, including:

• providing requested services;
• account administration;
• billing and payment processing;
• customer support;
• security monitoring;
• legal and regulatory compliance;
• improving our services.

We do not sell customer personal information to third parties.

Where third-party providers are required to deliver our services, information may be shared only to the extent necessary for those providers to perform their services on our behalf or where required by law.

Customers remain responsible for ensuring that any personal information they collect or process using KITECH services complies with applicable data protection laws.

19. Security

Protecting customer systems and data is a priority for KITECH.

We implement reasonable administrative, technical, and organizational safeguards designed to protect our infrastructure and customer information.

Depending on the services provided, these measures may include:

• encrypted communications;
• secure authentication mechanisms;
• infrastructure monitoring;
• security updates;
• firewall protection;
• backup procedures;
• access controls;
• vulnerability management;
• incident response procedures.

While KITECH follows recognized security best practices, no internet-connected system can be guaranteed to be completely secure.

Customers also share responsibility for security by:

• protecting passwords and authentication credentials;
• maintaining secure devices;
• updating their own software;
• reporting suspected security incidents promptly.

20. Acceptable Use

Customers agree to use KITECH services responsibly, ethically, and lawfully.

The following activities are strictly prohibited:

• unlawful or fraudulent activities;
• phishing, spoofing, or impersonation;
• malware distribution;
• denial-of-service attacks;
• unauthorized access attempts;
• transmission of spam or unsolicited bulk communications;
• hosting illegal or malicious content;
• copyright or trademark infringement;
• distribution of harmful software;
• activities that interfere with other customers' services;
• use of our services in violation of applicable laws or regulations.

KITECH reserves the right to investigate suspected violations and take appropriate action, including suspension or termination of services where necessary to protect customers, infrastructure, or legal obligations.

21. Third-Party Services

Some KITECH services rely on third-party platforms, registries, cloud providers, payment processors, software vendors, or technology partners.

Examples may include:

• domain registries;
• cloud infrastructure providers;
• payment gateways;
• business email platforms;
• SSL certificate authorities;
• content delivery networks;
• software licensing providers.

While KITECH carefully selects reputable providers, we cannot guarantee the availability, policies, or performance of third-party services beyond our reasonable control.

Customers acknowledge that certain services may also be subject to the terms and policies of those third-party providers.

22. Limitation of Liability

To the maximum extent permitted by applicable law, KITECH shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of, or inability to use, our services.

This includes, without limitation:

• loss of profits;
• loss of business opportunities;
• loss of revenue;
• business interruption;
• loss of data;
• reputational damage;
• third-party claims arising from customer content or activities.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Where liability is established, KITECH's total liability relating to a particular claim shall not exceed the total amount paid by the customer for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

23. Indemnification

Customers agree to indemnify, defend, and hold harmless KITECH, its directors, employees, contractors, partners, and representatives from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

• misuse of our services;
• violation of these Terms;
• infringement of intellectual property rights;
• unlawful customer content;
• customer negligence;
• violation of applicable laws.

This obligation survives termination of these Terms where permitted by law.

24. Force Majeure

KITECH shall not be considered in breach of these Terms where failure or delay in providing services results from events beyond our reasonable control.

Such events include, but are not limited to:

• natural disasters;
• floods;
• earthquakes;
• fire;
• war;
• civil unrest;
• terrorism;
• labor disputes;
• internet failures;
• power outages;
• cyberattacks;
• government actions;
• pandemics;
• failures of third-party infrastructure providers.

KITECH will make reasonable efforts to restore services as quickly as practicable following such events.

25. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Rwanda.

The parties agree to make reasonable efforts to resolve disputes through good-faith discussions before commencing legal proceedings.

Where a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Republic of Rwanda, unless otherwise required by applicable law.

26. Changes to These Terms

KITECH may update these Terms from time to time to reflect changes in:

• applicable laws;
• our services;
• business operations;
• technology;
• security practices;
• regulatory requirements.

The latest version will always be published on our website together with its effective date.

Continued use of KITECH services after revised Terms become effective constitutes acceptance of the updated Terms.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, applicable quotations, service agreements, invoices, and any additional policies expressly incorporated by reference, constitute the entire agreement between KITECH and the customer concerning the use of our services.

They supersede all prior oral or written agreements relating to the same subject matter.

29. Contact Information

If you have any questions regarding these Terms & Conditions or any KITECH service, please contact us.

KITECH LTD

Website: https://kitech.rw

Email: info@kitech.rw

Kigali, Rwanda

We value every customer relationship and are committed to providing professional, secure, and reliable digital services. If you have any questions about these Terms, our team will be happy to assist you.